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Lighthouse Solicitors
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Lighthouse Solicitors is authorised and regulated by The Solicitors Regulation Authority SRA No. 438872
Partners: Fawzi Zuberi, Rizwan Mirza
Copyright © 2018 Lighthouse Solicitors
All Rights Reserved
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Tel: 0208 515 2775
Email: enquiries@lhlegal.co.uk
Fax: 0208 181 6959
Lighthouse Solicitors Harrow Business Centre429-433 Pinner RoadNorth HarrowHA1 4HN
We want to give you the best possible service. However, if at any time you are unhappy with our service please do inform the solicitor with conduct of your matter so that they can seek to resolve the matter. If they are unable to do so or if you would prefer not to deal directly with the solicitor with conduct of your matter, then you may make a formal complaint to the other partner. The other partner will immediately then confirm in writing to you the complaints procedure and will investigate the complaint. The other partner has ultimate responsibility for dealing with complaints relating to the work of the solicitor with conduct of your matter.
Any complaints should be investigated by us immediately. If that is not possible we aim to provide a full response within ten business days. If the matter is complex you may have to wait a little longer but we will always write to you within ten business days to provide a full update on progress and give you an estimate as to when you can expect a full response. If we believe it would be helpful, we may suggest a meeting.
We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem between us within that timeframe then you may ask the Legal Ombudsman to consider the complaint.
Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within one year of the act or omission about which you are complaining occurring; or within one year when you should have known about or become aware that there were grounds for complaint.
The Legal Ombudsman’s contact details are as follows:
Legal Ombudsman, PO Box 6806,
Wolverhampton,
WV1 9WJ
Telephone: 0300 5550333
From Overseas: +44 121 245 3050
Minicom: 0300 555 1777
Website: www.legalombudsman.org.uk
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority