Complaints Policy

Client Reviews (read more)

Thank you for your hard work I saw 5 solicitors during the last 6 years and they all asked me to go back to my country and ask for a visa from there but with you i obtained my visa here and I can say my case was very hard, you done a great job, Thank you once again to you and all your team.

Client
Lighthouse Solicitors dealt with my case for applying for British Citizenship. The outcome was successful and it only took one month! Their services are reliable and efficient. I was very pleased with the meetings I had with the solicitor with regards to preparing my application and with the result of my case. Lighthouse Solicitors are very helpful, accommodating to your needs and timings, and keep you posted throughout the application procedure. I cannot thank you enough for making this process smooth and successful!

Client
This is to register my deep gratitude and appreciation for the excellent advice & service provided by you in obtaining an indefinite leave to remain visa in my case in the shortest expected time. Before that, you did a similar professional job in the case of my wife and son. I have already recommended you to another newly arrived colleague at the Commonwealth from Pakistan and assured him of a professional outcome to his family situation. I will have no hesitation in making further recommendations in the future

Client

Lighthouse Solicitors is authorised and regulated by The Solicitors Regulation Authority SRA No. 438872

Partners: Fawzi Zuberi, Rizwan Mirza

GET IN TOUCH

Tel: 0208 515 2775

Email: enquiries@lhlegal.co.uk

Fax: 0208 181 6959

Lighthouse Solicitors
Harrow Business Centre
429-433 Pinner Road
North Harrow
HA1 4HN

We want to give you the best possible service. However, if at any time you are unhappy with our service please do inform the solicitor with conduct of your matter so that they can seek to resolve the matter. If they are unable to do so or if you would prefer not to deal directly with the solicitor with conduct of your matter, then you may make a formal complaint to the other partner. The other partner will immediately then confirm in writing to you the complaints procedure and will investigate the complaint. The other partner has ultimate responsibility for dealing with complaints relating to the work of the solicitor with conduct of your matter.

Any complaints should be investigated by us immediately. If that is not possible we aim to provide a full response within ten business days. If the matter is complex you may have to wait a little longer but we will always write to you within ten business days to provide a full update on progress and give you an estimate as to when you can expect a full response. If we believe it would be helpful, we may suggest a meeting.

We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem between us within that timeframe then you may ask the Legal Ombudsman to consider the complaint.

Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within one year of the act or omission about which you are complaining occurring; or within one year when you should have known about or become aware that there were grounds for complaint.

The Legal Ombudsman’s contact details are as follows:

Legal Ombudsman, PO Box 6806,

Wolverhampton,

WV1 9WJ

Telephone: 0300 5550333

From Overseas: +44 121 245 3050

Minicom: 0300 555 1777

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority